Privacy Policy

Dr. Stephen Prendiville Facial Plastic Surgery (“we,” “our,” or “the Practice”) is committed to protecting the privacy and confidentiality of your personal and medical information. This Privacy Policy and Notice of Privacy Practices describes how information about you may be collected, used, disclosed, and safeguarded in accordance with applicable laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA). By using this website or engaging with our practice, you acknowledge and accept the practices described below.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Mailing address
• Information submitted through contact forms, appointment requests, or virtual consultation inquiries

Health Information (Protected Health Information – PHI)

When you become a patient or engage in a medical consultation, we may collect health information necessary for treatment, payment, and healthcare operations. This information is considered Protected Health Information (PHI) under HIPAA.

Website & Technical Information

When you visit our website, we may automatically collect limited technical information such as:

• IP address
• Browser type and device information
• Pages visited and usage data

This data is used solely to improve website functionality, performance, and security.

How We Use Your Information

We may use information collected to:

• Provide medical care and services
• Respond to inquiries and consultation requests
• Schedule appointments and virtual consultations
• Communicate with you regarding treatment, services, or administrative matters
• Process billing and insurance-related activities
• Improve our services, website, and patient experience
• Comply with legal and regulatory obligations

We do not sell, rent, or market your personal or medical information.

HIPAA: Use and Disclosure of Protected Health Information

Under HIPAA, we are permitted to use and disclose your Protected Health Information for the following purposes:

Treatment

To provide, coordinate, or manage your healthcare and related services.

Payment

To bill and collect payment for services rendered, including insurance verification and claims processing.

Healthcare Operations

For internal operations such as quality assessment, training, licensing, and compliance activities. We may also disclose PHI when required by law, public health authorities, or to prevent serious harm, in accordance with HIPAA regulations.

Your Rights Under HIPAA

You have the right to:

• Request access to your medical records
• Request corrections to your health information
• Receive an accounting of disclosures
• Request restrictions on certain uses or disclosures
• Request confidential communications
• Receive a paper copy of this Notice

To exercise any of these rights, please contact our office directly.

Safeguards & Data Security

We maintain administrative, technical, and physical safeguards designed to protect your personal and medical information from unauthorized access, use, or disclosure. While we take reasonable steps to protect your information, no electronic system or transmission can be guaranteed to be completely secure.

Website Forms & Electronic Communication

Website contact forms and email communication are not intended for the transmission of highly sensitive medical information. Please use secure systems or direct communication with our office for medical details unless otherwise instructed.

Information Sharing with Third Parties

We may share information only with:

• Authorized healthcare providers involved in your care
• Business associates who assist in operations (under HIPAA-compliant agreements)
• Legal or regulatory authorities when required by law

All partners are required to maintain appropriate confidentiality safeguards.

Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance functionality and analyze site usage. These technologies do not collect medical or sensitive personal information. You may control cookie preferences through your browser settings.

Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal or medical information from minors through this website.

Changes to This Policy

We reserve the right to update this Privacy Policy and Notice of Privacy Practices at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of those changes.

Contact Information

If you have questions about this Privacy Policy, your privacy rights, or our HIPAA practices, please contact: